Hello. If you want to ask or say something about 1by1 or mp3DirectCut, please do this:

  1. Check if you have the newest version.

  2. Look for your topic in the software documentation.

    Tip: If you don't want to read everything, try Ctrl+F.

  3. Do you have one of these problems:

    No installation possible: Access denied / "invalid characters"

    Run the installer "as Administrator" (right mouse button), OR choose a destination path where you have write access.

    How to check the SHA-256 hash

    There are many tools offline and online. Windows has a built in one: Open a command line window (Shift + right click on the download folder) and type:
    certutil -hashfile <Filename> SHA256

    Malware alarm

    The original software does not contain viruses, trojans, spyware or other malware. If your scanner reports bad things, please check the signatures of your security software. To make sure that you have the original distribution file, check the SHA-256 hash below the download links. You can also check the executable files on VirusTotal.

  4. See if you find your topic in this (closed) forum.

    Messages here are written in english or german.

  5. If these steps aren't satisfactory, you can reach the developer by e-mail which arrives under the following conditions:

    The mail subject must contain "1by1" or "mp3DirectCut". Your mail must not be larger than 20 KB. In the address field of your e-mail program write "contact" (without the quotation marks) followed by the at character; then type "mpesch3" and finally a full stop character followed by the two letters of the german top level domain: de. Your request should be brief and in english or german.

    I read every arriving mail, but cannot promise to reply (quickly).